Founder and bestselling author Alan Cooper contributes the Foreword to this much-anticipated hands-on guide, and the masters of design at Cooper offer unparalleled insight on designing web sites, software, handhelds, and all other interactive products from start to finish. You’ll discover proven methods developed by leading interaction design consultancy Cooper, while the book focuses on process and work practices, rather than on the principles. Topics covered include creating personas, evolving the visual design, collaborating within and outside of the design team, understanding potential users and customers, and more.